Booking General Terms

 

General conditions about booking

The accommodations on Casenamongerrati.it are managed by Agriturismo Casena Mongerrati di Messina Maria Concetta , Contrada Mongerrati, 90016 Collesano (PA), VAT number: 05453520826 .

These present general conditions are an integral part of the contract stipulated with Agriturismo Casena Mongerrati di Messina Maria Concetta , Contrada Mongerrati, 90016 Collesano (PA).

Booking and contract drafting

Contract drafting with Casena Mongerrati takes place with a booking in verbal, in writing (including e-mail), or online (including internet).
Booking a structure, you accept the booking conditions without any exception or conditionally.

Services and costs

If not otherwise specified, the published prices are considered as daily costs for the entire rental of the room In general, the minimum permanence is 1 night.
Possible exceptions have to be confirmed in written by Casena Mongerrati.
Unless otherwise specified, tourist tax is not included in price and these have to be paid locally.
Possible supplementary services demanded by the customer (like extra cleaning, extra change of linen) have to be paid locally.

Payments conditions

To assure the booking, it’s requested a deposit of 30% of the total amount stipulated for the rental. The payment can be made either by credit cards (Visa or Mastercard), by payment service online (Paypal) by bank transfer or postal order.
This deposit has to be paid within and no later than 5 days before the booking date.
If the payment isn’t due within the prescribed time, Casena Mongerrati reserves the right to consider the booking not valid.
The remaining balance has to be paid locally, either by credit card (Visa or Mastercard), by payment service online (Paypal), by bank transfer, by postal order or with cash (if the total amount of the apartment is equal and not higher to 999,99 €, according the current regulations).

Changes

In case the customer wants to modify the booked reservation, he has to inform Casena Mongerrati as soon as possible. If it is possible, Casena Mongerrati will apply these changes.
In case Casena Mongerrati cannot apply these changes and the client cannot respect the terms of reservation, the booking will be cancelled and the customer has to pay the cancellation fees.

Cancellation fees

The client can cancel his reservation according these modalities:
until 30 days before the arrival day: penalty of 30% on tourist quota;
from 29 to 7 days before the arrival day: penalty of 50% on tourist quota;
from 6 days to 1 day before e arrival day: penalty of 100% on tourist quota.
Requests of cancellation can be accepted only in written.
We regret but we cannot make any exceptions for the cancellation fees, for any reasons, including personal emergences.

Departures, arrivals and short stays

The key delivery is from 4:00 p.m. to 7:30 p.m at Casena Mongerrati, Contrada Mongerrati, 90016 Collesano (PA).
We ask guests to vacate their apartments within and no later than 10:00 a.m in the departure day.
Possible changes about the arrival and departure hour have to be communicated and agreed with the reception. If the guest doesn’t arrive within the agreed time and has not communicated the delay, the reception declines all responsibility.
In case client cannot occupy the apartment for the established day of his arrival, due to some problems, like traffic, strike or personal reasons, any refund is expected.
It is valid in case of early departures too.

Stay norms and tenant duties

Number of tenants
The occupation of the room is limited to number of people specified on the voucher confirmation (including children and babies). During the rental it’s forbidden the entrance for extra people and we will ask you to hand back the keys.

Behavior and responsibility

The tenant has the duty to keep the apartment with diligence, respecting all rules.
Possible damages caused by the tenant or other people have to be pointed out immediately.
It’s tenant responsibility for any damages caused by him or other people. The damage cost can be detracted from breakage deposit.

Complaints

The tenant has the right to control all the accessories and to signalize any problems to reception within 24 hours since keys delivery. Any compliant reached after or at the end of the stay isn’t made in consideration.

Imputable responsibilities to Casena Mongerrati

If for any reason beyond its control, including force major, Casena Mongerrati is unable to provide to the client the room booked, Casena Mongerrati reserves the right to transfer guests, upon agreement, to a similar room.
If however, no agreement can be reached, Casena Mongerrati is obliged to cancel the booking and to refund the tenants only the rental price he paid. Any other kind of refund is excluded.
Casena Mongerrati declines all responsibility in case of problems like the loss of tenant goods and money. Casena Mongerrati hasn’t the responsibility about any damages caused to people or things that can be verified during the stay.

Privacy

In compliance with article 13 of Legislative Decree number 196/2003 concerning “Law regarding the protection of personal data”, we inform you that your personal data inserted in the booking form, will be processed by Casena Mongerrati agency in full compliance of this Law, exclusively for purposes connected to booking service and to send offers by e-mail.
The sending of the deposit declares the acceptation of the client about personal data processing inserted in the booking form for purposes above mentioned.
The customer declares to have read all contract conditions and to approve integrally and unconditionally.

Competent court

The relationship between the customer and Casena Mongerrati is subject to Italian Law. In case of any dispute relating to the contract, the court of Termini Imerese (PA) will be the only competent body.